Designed to give quicker, easier access to the information patients need.
Deliverables:
B2C | UI Design, Customer App Experience
Role:
Visual Design, Motion, Prototyping
In close collaboration with the HSS Digital, IT, Marketing, Analytics, and Clinical teams, AKQA designed and developed the MyHSS app, the digital platform available to all patients receiving care at HSS.
Built on top of the industry-standard patient-care SDK Epic MyChart, the MyHSS app allows patients to manage appointments, view and contact care teams, and track postoperative pain levels.
The Plan
HSS sought to extend exceptional in-hospital service and care to patients’ homes to encourage them to participate in surgical preparation and recovery. Plus, streamline access to and communication with a wide range of HSS providers and departments.
The Results
- Since launch, doctors continue to see increased engagement with My CareGuide, helping patients feel more connected to procedures and resulting in better overall surgical outcomes.
- 4.5 Stars and 1.1k ratings in the app store
Patients reviewed the app:
“HSS APP is very easy to use and efficient. It made getting my new patient information updated simple. Even linking my scans and reports from another hospital were easy.”
© Kristina Selinski